Complaints are handled confidentially. When making a complaint about perishable items i.e. flowers please contact us within 48 hours from the date the order was received. We endeavour to respond to all complaints within 5 working days but please note complaints will be resolved within 14 days either with a full credit card refund or in a mutually agreed manner. With non-perishable items i.e. teddy bears please contact us within 7 days of receiving your goods. You have the option to cancel a non-perishable order, starting from the date of order for a 7 day working period, which begins the day after goods are received. In this instance the customer will be responsible for any costs incurred when returning the item/s. We will refund your item cost within 30 days of a cancellation being made.

For any complaints or comments you can call:

Tel: 0800 328 2288 or 01628 776336
Fax: 01628 637172
email: info@flowersforeveryone.co.uk

Your statutory rights as a consumer are not affected.